All Member Companies of the Catering
Equipment Distributors Association (CEDA) are proud to acknowledge that they
trade in accordance with the CEDA Code of Practice and will:-
- Provide professional advice
to their customers on all aspects of design, and supply of catering equipment.
- Provide a dedicated help facility
to assist their customers with all aspects of commercial catering equipment.
- Provide their customers with
equipment, which is both competitively priced and value for money.
- Exchange any item of catering
equipment, which does not perform to manufacturer's specification.
- Have CEDA technical service
staff trained to the highest standards to provide an efficient and competent
service.
- Provide customers with instructions
on each new appliance supplied.
- Provide customers with service
charge-out rates upon request.
- Respond to all after sales
service requests within customer's agreed time scale.
- Ensure that customers receive
the best possible after sales care.
These statements do not affect
customers' statutory rights and CEDA members agree that any customer with
a grievance against a member company can refer to the Association's Secretariat
for advice and arbitration.
This Customer Charter is the
basis for a continuing satisfactory and fair-trading relationship between
CEDA Members and their customers.
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